Being a business owner, you won’t like to sweat into smaller stuff; all those matters which may help in making the bigger difference for setting the business into the competition. So, when you are dealing with the bigger problems, you may not have enough time for handling smaller but important tasks, which range between updating of the database of your company to keeping up the incoming emails. Here comes the need for a virtual assistance (VA).
AVA is a person who offers the support and administrative services for a company. They may include a wide range of tasks like invoicing your clients regularly for managing single time project. Thanks to the email services, conference calls, video chats and instant messaging, a VA can work on them – he may present in some other country – which shows that you don’t need to be worried regarding the search of the extra office space for him.
When it comes to hiring a VA, here are few tips which must be kept in mind:
Be specific
If you think that your VA will send you a list including the venues of an event which you will be hosting on Wednesday, will it be on Wednesday morning or Wednesday night? Do you expect the list consisting of the 4 venues or more? Is cost important to you or location? Do you need the list consisting of pros and cons of the venues? But the tip is: don’t assume… it is better to utter out these expectations and let your VA handle them.
Knowledge about your business
As your VA will work for you, he needs to know every detail about your business and help you in providing you with the best of the services. You need a virtual receptionist service which acts as an extension of the business.
Experience matters
You can take help for your business from various upcoming and new VA services providing firms, but hiring the one which has experience is the best option. Ask your VA about his experience they have got to handle the calls, screen the clients and improving customer service.
Handle difficult clients
Many customers are very kind, well mannered and understanding in the cases related to the business. But, there are some firms which can list your business up. You may come across them and will desire to know how their team works about handling the businesses.
Ask for recommendations
After assigning a task, you may need to ask your VA if everything is clear to him, does he have any comments or concerns. Particularly at the start, a VA doesn’t volunteer the feedbacks unless you ask him. Ask your VA for the feedback at the regular bases. Also, ask for the suggestions about handling the tasks in a better way. He may have some clever shortcuts while he is working on his task, or he may have some abilities, skills or experience about solving a particular problem, that you may not know.
